Modern Experience benefits
Partnering with Ingram Micro Cloud means getting the full Modern Experience, and that includes never having to outsource again for a few generic business needs. You’ll gain access to our Modern Support team, where we offer expert customer support with specialized divisions for each product stack. We also pride ourselves on transparency and have the customer testimonials to back us up. We’re committed to your success.
Modern Credit Approach
We took a proactive approach to credit consumption for our partners and increase their limits based on consumption and run rates.
Empowered Associates
Instead of waiting 2-6 weeks to approve credit, Ingram Micro Cloud associates are trained and empowered to make decisions on the spot.
Self-Service Portal
A streamlined ticketing service keeps resellers informed and updated on support tickets.
Resolution Timing
With the updated support processes, we’ve reduced partner resolution timing and increased resolution rates.
What our partners say
Whether you’re a reseller, MSP or vendor, find out what partners think about Ingram Micro Cloud.
We are so pleased with the support that we received when we opened a case with Michael Zurita. He not only always resolves our issues, but he has also been so attentive with his follow-through. Sometimes, opening support tickets with other vendors can be such a burden, but he has made this a seamless and helpful experience. We 100% could not have received better service than what he has provided us! Thank you, Michael!"
I would like to appreciate and congratulate Jiya for helping us transform smoothly from a different CSP provider to Ingram Micro Cloud without any hassle. Every step was explained, and potential issues which might arise were informed prior to us. Overall, I would like to rate my experience with the Ingram Micro Cloud Microsoft operations team as: extraordinary."
Srikanth Sridhar
Global Enterprise Mobility MEA IT
Services LLC,
United Arab Emirates
I am highly surprised at the efficiency and speed of the help provided by the support department. My past experience many years ago with another case was not so positive. I am very glad to have witnessed this change."
Kyle and the rest of the team is always treating my request with HIGH priority. They understand the urgency of the report requested, and I am really comfortable working with these awesome people. Thank you Team Ingram US Service Support. I highly appreciate all that you do."
Get ahead of the curve
Even with limited resources or expertise, the Modern Support staff offer the tools and resources resellers need to build, accelerate and innovate their business. The cloud won’t slow down anytime soon, and neither should you.
Ready to see how the Modern Experience can transform your business?
